When a HausDirect payout fails, it is generally due to an issue with the linked card.
This could be an expired card, a card marked frozen/lost/stolen, an issue with your bank blocking the transaction, or an issue with the card details provided. Additionally, you may encounter errors such as a “transaction not permitted” decline, which is common with unsupported card types like Discover network cards.
We recommend reaching out to your bank to make sure your card is active and enabled, and to see if they blocked or flagged the transaction.
We recommend relinking or updating the card from my.tiphaus.com and navigating to the Earned Tip Access page (credit card icon in the bottom menu) and from there click on the pencil icon next to "Card on File Ending In" to make sure everything is connected correctly.
⚠️ Once you have added the updated card info, please refresh the screen.
You should see the last four digits of your card number next to the pencil icon.
I updated my card. How do I receive my deposit now?
Once you've updated your card on file, you don’t need to take any further action. There are several ways your organization might handle this, depending on their specific processes:
Open Pay Periods: If the unpaid tips belong to an open, ongoing pay period, your tips will be deposited into your new card once your employer initiates the next payout.
Closed Pay Periods: If the tips are for a closed pay period, the outcome depends on whether your organization issues payouts for closed periods.
Paycheck Distribution: If your organization does not issue payouts for closed periods, the tips will be included in your next paycheck.
If you were expecting a payout today and it hasn’t arrived, it may be because your employer has not yet re-initiated it. In that case, we recommend:
Contact your employer or manager directly to confirm when the next payout will be processed.
Or simply waiting for the next payout cycle—your updated card will receive the funds automatically once it’s sent.
Do I need to use the HausMoney App to manage HausDirect?
No, you do not need to use the HausMoney app to manage your linked card with HausDirect. Instead, use the TipHaus Employee App available at my.tiphaus.com for managing your HausDirect-linked card.
I signed up for HausDirect and added my card, but it says Pending Manager Approval
If your HausDirect registration shows "pending manager approval," contact your manager and request that they approve your account in their dashboard.
What cards work with HausDirect?
HausDirect supports instant payouts to standard debit cards that operate on the Visa or Mastercard networks. Certain card types are typically rejected by the system, including:
Discover network cards (including some Capital One-branded Discover cards) due to incompatibility with Push-to-Card technology.
Wallet products such as Venmo, Cash App, PayPal, and Netspend cards.
Non-standard cards like gift cards, prepaid cards, or cards tied to digital-only wallets. To ensure successful payouts, employees should use a Visa or Mastercard debit card issued by a traditional bank.
Still have questions? Contact our customer success team here