Understanding TipHaus Products for Employees
Let's differentiate the products offered by TipHaus, the TipHaus Employee App, Hausdirect, and HausMoney.
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A web-based app where you can see your tip earnings and other relevant personal tip data.
It can be accessed through my.tiphaus.com | Payout method offered by TipHaus, where tips are deposited directly into employees' existing checking accounts
Log into my.tiphaus.com to manage your account | We offer a payout method in which tips are deposited into a charge card, which employees can spend or transfer.
Download the HausMoney App from the App Store or Google Play Store |
TipHaus Employee App and HausMoney Registration/Login FAQ:
Troubleshooting the HausMoney App
Login issues with the HausMoney App can have different causes. Try the following steps:
Reinstall the App: If password resets and other steps fail, uninstall the HausMoney App completely and reinstall it from the app store.
Preliminary Steps for Resolving Login Issues for the TipHaus Employee App
Ensuring basic troubleshooting steps are taken can often resolve many login issues:
Clear Your Browser Cache and Cookies: If you encounter errors during login, clearing cache and cookies can resolve issues caused by old login sessions. This step is especially helpful for browser-based logins.
Reset Your Password: If you’ve forgotten your password, visit my.tiphaus.com and use the 'Forgot Password' option to receive a password reset email. Follow the steps provided to create a new password.
Ensure Credential Accuracy: Verify that you are using the email address registered with TipHaus. If issues persist, consult your admin to confirm that your credentials match the organization's records.
Problem: When I try to register, I see an error that says, "No valid employee was found for the given email."
Problem: When I try to register, I see an error that says, "No valid employee was found for the given email."
Cause: This error indicates that the email address your employer has on file for you in their Point of Sale (POS) system is incorrect or does not match the one you are entering.
Solution: You must contact your employer or manager and ask them to update your email address in their POS system. Once they confirm it has been corrected, you can try registering again.
Problem: I already have a TipHaus account from a different job. Can I have two accounts?
Problem: I already have a TipHaus account from a different job. Can I have two accounts?
You can only have one TipHaus account per email address. If you need to create an account for a new organization, you must use a different email address.
Solution for Gmail Users: You can use a Gmail alias. For example, if your email is [email protected], you can register with [email protected]. All confirmation emails will still arrive in your main inbox, but you will use the +1 version to log into your new account. Other email providers might allow you to use aliases; check with your email provider.
Problem: I have an account, but when I try to log in, it says, "My user isn't set up with access."
Problem: I have an account, but when I try to log in, it says, "My user isn't set up with access."
Cause: This error means your employee profile has been deactivated in your employer’s POS system.
Solution: Please contact your employer for assistance. Once they reactivate your profile in their system, you will be able to log in using your registered email and password.
Still have questions? Contact our customer success team here.