Understanding TipHaus Products for Employees
Let's differentiate the products offered by TipHaus, the TipHaus Employee App, Hausdirect, and HausMoney.
This includes details such as the web-based access of the TipHaus Employee App, setting up new users, and resolving login issues efficiently.
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A web-based app where you can see your tip earnings and other relevant personal tip data.
It can be accessed through my.tiphaus.com | Payout method offered by TipHaus, where tips are deposited directly into employees' existing checking accounts
Log into my.tiphaus.com to manage your account | We offer a payout method in which tips are deposited into a charge card, which employees can spend or transfer.
Download the HausMoney App from the App Store or Google Play Store |
TipHaus Employee App and HausMoney Registration/Login FAQ:
Troubleshooting the HausMoney App
Login issues with the HausMoney App can have different causes. Try the following steps:
Reinstall the App: If password resets and other steps fail, uninstall the HausMoney App completely and reinstall it from the app store.
Preliminary Steps for Resolving Login Issues for the TipHaus Employee App
Ensuring basic troubleshooting steps are taken can often resolve many login issues:
Clear Your Browser Cache and Cookies: If you encounter errors during login, clearing cache and cookies can resolve issues caused by old login sessions. This step is especially helpful for browser-based logins.
Reset Your Password: If you’ve forgotten your password, visit my.tiphaus.com and use the 'Forgot Password' option to receive a password reset email. Follow the steps provided to create a new password.
Ensure Credential Accuracy: Verify that you are using the email address registered with TipHaus. If issues persist, consult your admin to confirm that your credentials match the organization's records. Additionally, the TipHaus EmployeeApp is a web application that can be accessed via my.tiphaus.com.
Wait for Daily Synchronization: After an employee's email address has been updated your POS or labor system, it will be automatically synced at the beginning of the next business day.
You can trigger a static object manual sync to pull the updates into TipHaus before the daily sync. Similarly, if you have deactivated an employee in your POS, a manual sync will update the changes in TipHaus, ensuring terminated employees are no longer displayed.
To sync your employee's email update do this:
Go to your Settings Page
Select the relevant location
Click into the Employees tab.
Click the Actions button
Select "Resync with Point of Sale"
When I try to register, I see an error that says, "No valid employee was found for the given email."
When I try to register, I see an error that says, "No valid employee was found for the given email."
Cause: This error indicates that the email address your employer has on file for you in their Point of Sale (POS) system is incorrect or does not match the one you are entering.
Solution: You must contact your employer or manager and ask them to update your email address in their POS system. Once they confirm it has been corrected, you can try registering again.
Common Reasons for Registration Email Issues
Email Not Linked in Employer Systems: Your email address may not yet be linked to your employee profile in your organization's Point of Sale (POS) system. This link is essential for TipHaus to recognize your email during registration. Most issues occur when this step is missing.
Mismatched Email Address: The email you are attempting to register with must match the one entered in the POS system. A typo or using a different email may result in errors. For example, variations like using an email with dots (e.g., [email protected]) versus without dots (e.g., [email protected]) can also create mismatches.
Problem: I already have a TipHaus account from a different job. Can I have two accounts?
Problem: I already have a TipHaus account from a different job. Can I have two accounts?
You can only have one TipHaus account per email address. If you need to create an account for a new organization, you must use a different email address.
Solution for Gmail Users: You can use a Gmail alias. For example, if your email is [email protected], you can register with [email protected]. All confirmation emails will still arrive in your main inbox, but you will use the +1 version to log into your new account. Other email providers might allow you to use aliases; check with your email provider.
Problem: I have an account, but when I try to log in, it says, "My user isn't set up with access."
Problem: I have an account, but when I try to log in, it says, "My user isn't set up with access."
Cause: This error means your employee profile has been deactivated in your employer’s POS system.
Solution: Please contact your employer for assistance. Once they reactivate your profile in their system, you will be able to log in using your registered email and password.
How Do I Manage Multiple TipHaus Employee Accounts Across Different Locations Or Organizations?
Multiple Locations vs. Multiple Organizations
If you work for an organization that has multiple locations and you need access to all of them under the same organization, you do not need multiple accounts.
For example, you work for the Vanilla Ice Cream Organization at the Los Angeles store, but you occasionally pick up shifts for the Long Beach location (stores, venues, or concepts, etc). You would like to have access to both locations' data in your TipHaus employee app, my.tiphaus.com.
You do not need to create two TipHaus accounts. Just ask to speak with one of our customer success representatives, and we can link all your employee profiles to a single TipHaus account.
Now, if you work for two different organizations that are not part of the same corporate entity, you must have a separate TipHaus account for each organization. Each account must have its own unique email address.
Employee POS Profile Email vs. TipHaus Account Email
Before you can register for the TipHaus employee app, your employer must have an employee profile for you in their Point of Sale (POS) or labour system. This profile must contain a valid and correct email address that is not being used by other accounts.
If you need a second account and use Gmail, you can ask your employer to update your email address and use an email alias (e.g., if the original email is [email protected], the alias would be [email protected]). This alias will function as a unique login but will still deliver messages to your primary inbox.
Notifications for all accounts can be sent to the same primary email address. Once your employer has a unique email address set for you in the second organization, they can send you an invite to sign up, or you can register from my.tiphaus.com.
Updating your employee profile in the employer's POS does not override the email address of the TipHaus account if it has already been created. For this, please contact our support team.
I Previously Had an Account for Another Employer That I No Longer Need. Can I Use the Same Email Address?
If you no longer need access to the previous TipHaus account, our customer support team can help unlink it and link it to your new employer's TipHaus instead, without the need for a different email address. Ask to speak with a customer support representative, and we can assist.
By following these steps and leveraging email aliases effectively, you can seamlessly manage multiple TipHaus accounts and ensure secure, location-specific operations.
Related Topics
Still have questions? Contact our customer success team here.